Refund policy

We take great pride in creating high-quality handmade crochet, jewelry, and art products. Each item is carefully crafted with attention to detail. Please read our refund policy carefully before placing your order.

1. Returns & Exchanges

Due to the handmade and often made-to-order nature of our products, we generally do not accept returns or exchanges unless the item is defective or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will review your request and offer a replacement or refund if approved.

3. Non-Refundable Items

The following items are not eligible for refunds or returns:

• Custom or personalized order

• Items damaged due to misuse or improper handling

• Sale or discounted items

4. Order Cancellations

Orders can be canceled within 12 hours of placing the order. After this time, cancellations may not be possible as production may have already started.